MAN Truck and Bus (M) Sdn Bhd (MAN) announced today it has started providing mobile service workshops to customers - where MAN brings the workshop to the customer’s doorsteps instead of requiring customers to bring their vehicles to the standard workshops for service and maintenance.
Thayalan Subramaniam, Head of After Sales, MAN Truck and Bus (M) Sdn Bhd said, “This is an ideal option for some of our customers who do not have easy access to regular service workshops, due to their location or other factors. By having our mobile workshops come to them, they can save travel time and cost and their drivers can be assigned to other vehicles while the service is being done at their facility, thereby improving uptime and overall productivity.”
With the flexibility of mobile workshops coming to their sites to provide the service on weekends if required, fleet operators enjoy minimal disruption to their operations as the vehicles are normally not in use during that period. The 18-tonne service trucks also act as a mobile warehouse of spare parts. In addition to being equipped with the standard tools for servicing, the trucks are well-stocked with lubricants, filters, other items that are used for the 20,000km interval service as well as spare parts needed for repairs and replacements.
Customers who are already leveraging MAN mobile service workshops include logistics companies, Lee Ting San Group of Companies (LTS Group), and Taipanco Sdn Bhd as well as MARA Liner Sdn Bhd, which operates myBAS in Perlis. Besides the usual maintenance service, they get faster response time for breakdowns with the mobile service workshops. Service is provided in less than two hours after a breakdown call is made.
“Helping our customers lower cost and improve efficiency with our mobile workshops is in line with our commitment to help them reduce the total cost of ownership (TCO). We want our customers to be able to focus on their core business, while we take care of servicing and ensuring they get more uptime with their fleet,” added Subramaniam.
In addition to the mobile service workshops, MAN also has Mobile24 – a breakdown service for trucks and buses that is on call 24 hours a day, 365 days a year if there is a breakdown. MAN has a fleet of 8 vehicles constantly on standby under Mobile24 to provide breakdown repairs and roadside assistance. Customers just need to dial the toll-free number: 1-800-228-626.
MAN has three branches and five dealer outlets as part of its service and maintenance network in Malaysia. MAN mobile service workshop currently caters to Peninsula Malaysia and will be rolled out in East Malaysia in the first quarter of 2018.