Plus Malaysia Berhad (PLUS) has ceased all operations on its mobile workshops (Workshop On Wheels). The service will no longer be available on all its highways.
The mobile service, which was first introduced in October 2012 with Automobile Association of Malaysia(AAM) was aimed at safeguarding motorists from being fleeced by unscrupulous tow truck and workshop operators. It also provided on-the-spot repairs and a free 24-hour towing service for up to 35km on the highways. Over the years, Workshop On Wheels has definitely helped reduce the number of complaints on unethical tow truck operators.
PLUS however, will remain to provide assistance to its highway users. Users are advised to follow the steps below:
Call PLUS Traffic Monitoring Centre (TMC) via the toll-free line 1800 88 0000 to speak to TMC and provide details and location of the vehicle breakdown.
TMC Officer will then assign a PLUSRonda response team to attend to the user immediately.
Wait for the arrival of the PLUSRonda response team.
PLUSRonda team arrives. Upon inspection, should the vehicle need to be towed, the PLUSRonda team will seek the driver's permission to tow the vehicle to rest area, toll plaza or any nearest safe locations.
If the vehicle cannot be towed and the response team is unable to repair the vehicle on site, PLUSRonda personnel will seek the vehicle owner's permission for the vehicle to be towed and fixed by registered agents whereby all costs will be borne by the owner.
TMC Officer will once again call the user to seek confirmation if the assigned response team has arrived and identify any further assistance that can be provided.
PLUS also wishes to advice the public to beware of any suspicious individuals who claim that they are assigned or sent by PLUS to provide towing or repair services on the highways. Highway users are encouraged to contact PLUSLine for any suspicious services offered by any third-party tow trucks and agents.
Meanwhile, PLUS is actively looking at collaborations with various third parties to introduce other emergency highway services to provide added values to its users of its hig