A decade has passed since the Hino Pro-Care Mobile Workshop service was put in full effect, and customers needing roadside assistance have praised this initiative. To better cater to Hino customers and making sure every one of their needs is met, the Hino Pro-Care Mobile Workshop was set up as an alternative measure to attend to any emergency breakdowns. In case of a breakdown, customers can request the mobile workshop to arrive onsite and conduct any minor maintenance repairs such as belt snaps and fan malfunctions without any towing necessary. This service offered by the Hino aftersales service team has been applauded by many customers, as it can be done in a timely manner without affecting business operations.
Another great benefit of the Hino Pro-Care Mobile Workshop is the trouble-free truck servicing that is carried out at the customers’ disposal. If customers are unable to run their regular maintenance procedures at a service dealer’s workshop, Hino is able to engage with them on their own premises, be it at the factories, office, or workshop, on either appointment- or call-basis. This option provided by the mobile workshop lets customers avoid any missed service intervals for their trucks without sacrificing company time, and customers will feel at ease knowing that the Hino aftersales team is here to ensure the best treatment for them and their trucks.
The per-service fee for the appointment-based repairs is dependent on the truck model in question and ranges anywhere between RM300 and RM1 000. With this, the tools and parts that will be provided by Hino include anywhere from filters to lubricants, and Hino will ensure that servicing is completed in accordance to service intervals.
Mr Haji Ahmad Yasmin Yahya, Operating Officer of Hino Motors Sales (Malaysia) Sdn Bhd, told Asian Trucker: ““I think customers are happy with this kind of additional service that we provide. This also gives us room for us to connect with the customers, so that we know what kind of operations they have, what kind of difficulties they have, so it’s more of a one-to-one touch between the aftersales service team and the customers, and then that information can be cascaded down back to HQ, and we can share this information with the sales team, and the sales team can visit them again.” As such, not only will customers save time and ensure their drivers’ safety with the ease of this servicing option, they will also be left knowing that they can always count on Hino to take care of them. “As a matter of principle, we always think, ‘Customers First.’”
Mr Ahmad was also happy to inform Asian Trucker that Hino is making efforts to encourage more of their dealers to invest in the Pro-Care Unit. “For now, we encourage most of the 3S dealers, but at the moment only 50 percent [of the total dealers] have the Pro-Care Unit,” Mr Ahmad said, later on adding that Hino would like to “expand that and make sure all the dealers are equipped with the Pro-Care unit,” as the most important thing is to not have them miss any service contract intervals. All Pro-Care units come equipped with the DX Tool, a software system that churns out a full diagnostics report when the laptop it is installed on gets hooked up to the ECU of the vehicle during a breakdown. “Of course, now we are moving into technology, so everything can just go through the ECU.”