Hino Malaysia Launches New Warranty Programme for 500 Series

Created: 01.June 2021

Hino Malaysia is now offering even more peace of mind and profitability for truck operators with enhanced warranty. Specialized for medium heavy-duty commercial vehicle (MCV), HINO Trucks now come with 5-year warranty, 3-times Free Service Programme, and Hino telematics system- HINO Connect - with 5 years free subscription.

Hino Motors Sales (Malaysia) Sdn Bhd (HMSM) has introduced its new and enhanced warranty programme with 5-year warranty or 500 000km mileage for both chassis and power train for its HINO 500 Series, medium heavy-duty (MHCV) and prime mover. Exempted are mixer, tipper, and compactor applications. The new warranty offer started 1 March 2021.

Compared to the previous offer of 1-year/ unlimited mileage for chassis warranty and 2-year/ 200, 000km for power train, the new 5-year/ 500 000km mileage warranty is a far superior offer and is the best offer for this range in the market. As HINO is known for its QDR: Quality, Durability, and Reliability, HMSM is confident to roll out this longest warranty period in its class and thus giving the best support to their customers.

“This new offering is part of our dedication to quality, particularly in relation to our vehicles and customer relationship. At Hino Malaysia, every decision we make is designed around the customer-centric edges and more so to solidify their trust in HINO Truck,” said HMSM Managing Director, Atsushi Uchiyama.

Free Subscription to HINO Connect
HINO Connect was introduced in the latest iteration of the HINO 300 Series. The light-duty commercial vehicle was launched last October. Now the telematics system is available for HINO 500 Series’ vehicles, medium heavy-duty commercial vehicle. It is paired with an offer of up to 5-years free subscription.

The offer of 5-year free subscription and free device installation promises customers peace of mind as they can save time and additional cost on the renewal subscription for 5 years. HINO Connect is a set of services that connects the vehicle with the customer’s office through a telematics system that provides vehicle data, fleet position, and reviews driving performance that allow operators/ customers to make informed decisions and take the necessary actions in increasing the productivity of their fleet. The systems comes in a 7-inch touch screen monitor; HINO Connect is designed to improve safety and security with 24-hour call centre assist and theft monitoring system.

This telematics system also allows customers to save money by making decisions that reduce fuel consumption, identifying vehicles that are being driven unsuitably (driver behaviour data), and conduct service planning (service reminder feature) in order to reduce unplanned downtime. When complemented with Hino Driver Training at Hino Total Support Customer Center (HTSCC), savings of up to 10 percent in fuel economy can be achieved.

Free Service Programme (FSP)

The newly enhanced warranty programme comprises of three times Free Service Programme (FSP) that includes labour, parts, and lubricants. With this Free Service Programme, HMSM aims to give the best after-sales support and this is to convey the company’s gratitude for the customer’s trust and confidence in HINO products.

With these three new offers, HMSM continues to take the lead in providing sustainable transport solutions with profitability in mind for the customers and customer’s customers. This can be achieved with its philosophy of being the best business partner for customers. Atsushi Uchiyama concluded, “The enhanced warranty offered by Hino Malaysia, together with HINO Connect, is designed to provide truck operators with even more peace of mind and lower operating costs for the best total operating economy.”

“This is in line with Hino Malaysia’s mission to be Malaysia’s most customer-centric and reliable commercial vehicle company and to make our country a better place to live in by providing ‘Best-fit Products’ and ‘Total Support’ ,” he added. HMSM believes this new warranty programme will be able to drive the shift towards a sustainable transport system while creating ‘Transporting Every Happiness’ for business, society, and the environment.