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Published: 31 March 2016

New HINO 3S Center in Subang

Taking another step to fit customer’s demand in Selangor’s suburban town, Hino Motors Sales Malaysia Sdn Bhd (HMSM) launches new HINO 3S (Sales, Service and Spare parts) Center, Soon Heng Motor and Commercial Truck Sdn Bhd (SHMCT).

SHMCT started their partnership with HINO with their 1S center in Klang, Selangor, where they ran a business of vehicle sales. Climbing up the ladder, now they have successfully up-graded their operation from one location of vehicle sales to a fully fledged 3S outlet under one roof.

The opening of this RM2 million building is based on the demand for premium services in accordance to its excellence in sales and after-sales support. “These achievements would not have been possible without the leadership and hard work of Soon Heng Motor and Commercial Truck Sdn Bhd’s leader together with 22 of the dedicated and well-trained staff as a team on their effort to improve customer satisfaction and service quality,” said Mr. Ken Iwamoto, the Managing Director of Hino Motors Sales Malaysia Sdn Bhd.

The opening was officiated by Dato’ Chia Kok Keng, Managing Director of SHMCT and Mr. Ken Iwamoto. The main objective is to strengthen the commitment to HINO brand and providing the best possible ownership experience for all HINO customers. With a growing customer base in the Selangor state, HINO foresees an escalating demand for its after sales service. By strengthening HINO's presence, it continues to deliver high quality products and provide excellent services and to keep improving customer satisfaction and reaffirms its position as one of the top selling commercial brand in this state. Given this encouraging sales record, HMSM are confident that SHMCT is able to maintain the status of an undisputed HINO dealership for years to come.

Good customer service is promised as SHMCT offer a number of packages such as ProCare, which provides a door-to-door assistance service and a 24 hours breakdown service. The center is equipped with maintenance bays and an Express Maintenance Bay (EMB) that guarantees a 30 minutes speed service exclusively for their customers which applicable by appointment.

To add a bit of hospitality, SHMCT serve their customers inside a roomy airconditioned area and WIFI connectivity to cater to the needs of busy customers while they are waiting for their trucks’ servicing to be completed. The center is strategically located at Lot 7911-KL1, Jalan Pekan Subang, Kampung Baru Subang Seksyen U6, 40150 Shah Alam Selangor, which can be easily seen from the road.