PUSPAKOM Sdn Bhd (“PUSPAKOM”) has revealed that its newly introduced GiCheck Early Access Reservation (GEAR) service has received overwhelming market response, recording a slot uptake rate of over 90% since its soft launch.
The customer driven initiative has been met with strong demand, particularly from the pre-owned car sector, as it accelerates the vehicle inspection booking process.
GEAR was developed as a direct response to long-standing feedback from automotive dealers and fleet operators who require rapid turnaround times to maintain business efficiencies. By providing an additional, premium digital access point for vehicle inspections, PUSPAKOM has successfully unlocked faster appointment availability without compromising everyday public access.
The service was initially introduced in July 2026 as a premium booking option and subsequently expanded nationwide following a highly encouraging pilot. During the pilot at six branches, GEAR recorded a 98% booking rate, an approximately 95% customer turn up rate and an average inspection time of 35 minutes, exceeding key operational, customer and business performance targets. It was subsequently launched at 23 other branches ahead of the original rollout schedule.
Mahmood Razak Bahman, Chief Executive Officer of PUSPAKOM said the strong response to GEAR demonstrates the importance of listening to customers and responding to their evolving needs.
“GEAR was introduced because our customers told us they needed greater flexibility. We saw a clear demand, particularly from the pre-owned vehicle industry, where dealers and their customers may need to complete an inspection within a short timeframe. Our role is to listen to these needs and find practical ways to improve the customer experience.”
He continued to add, “The response has been very encouraging, with more than 90% of available GEAR slots taken since the nationwide rollout. This demonstrates that customers value having an additional option when they need an inspection sooner. At the same time, our normal appointment system continues to operate, so customers can continue to use the standard booking channel according to their needs.”
He emphasised that GEAR is fundamentally an appointment access initiative, while the underlying vehicle inspection continues to be conducted according to the applicable inspection requirements and standards.
“GEAR does not change the inspection itself. The vehicle continues to undergo the applicable inspection process, standards and requirements. What we are providing is a digital fast lane to fulfil an urgent demand for earlier appointments, while reducing their dependence on intermediaries to secure an appointment.”
The value of GEAR extends beyond individual customers, with industry associations noting that greater access to expedited inspection appointments can help facilitate smoother transactions across the pre-owned vehicle ecosystem.
Mr. Khoo Kah Jin, President of the Kuala Lumpur & Selangor Car Dealers and Credit Companies Association (FMCKLS) said, “The preowned vehicle business operates on relatively tight transaction timelines and the ability to secure an earlier inspection appointment can make a meaningful difference to dealers and their customers. GEAR provides an additional option for those with urgent requirements, particularly when timing is important to completing a vehicle transaction.”
Mr Khoo continued, “From an industry perspective, having a direct channel with PUSPAKOM gives customers greater visibility over the appointment process and reduces the need to rely on intermediaries to secure inspection slots. This is a positive development in making the process more direct and customer-focused.”
Moving forward, PUSPAKOM is actively engaging with both the Ministry of Transport and JPJ to seamlessly integrate the operational insights gained from GEAR's high uptake into the nation’s broader digital transport ecosystem
